Reference

Privacy Policy — How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket deposits, and verify withdrawals. Your mobile wallet details stay encrypted; we never share login credentials or payment PINs with third parties.

Minimal data collectionWallet encryptionNo third-party sharingBangladesh region focus
44999 Privacy Policy — How We Handle Your Information
DATA HANDLING

Security, Cookies and Retention

We encrypt wallet credentials, session tokens and withdrawal requests so they stay unreadable in transit and at rest. Cookies remember your login state and language choice; you can block them in your browser, but the lobby may log you out between visits.

Encryption Standards

Payment details and passwords move over SSL and land in encrypted database fields. Your bKash, Nagad or Rocket account number is masked in transaction logs; only the last four digits show in your account history.

Cookie Usage

We drop a session cookie when you log in to keep you authenticated across pages, plus a preference cookie that saves your language and theme. No tracking pixels, no ad-network cookies, no cross-site profiling.

Data Retention

Active accounts stay on file indefinitely. When you close your account, we archive transaction records for the compliance period required by financial regulation, then purge personal identifiers. Request faster deletion by contacting support with proof of account ownership.

Third-Party Sharing

We share data only when law requires it — for example, responding to a court order in an eligible region — or when a payment processor needs to verify a withdrawal.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have questions about what information we store, want to update your details, or need to request data deletion, our support channels are open every day. Live chat gives you the fastest answer; email works when you need a written record.

Team online

Live Chat

Open the chat bubble in the bottom corner and ask about data access, correction requests, or account-privacy settings. Our team sees your query instantly and can walk you through the steps on the same screen.

Email Support

Send your privacy question or data request to the support address listed in your account footer. Include your registered mobile number so we can verify ownership and reply securely with the information you need.

Account Settings

Log in and head to your profile page to review stored details, update your mobile-wallet preferences, or toggle marketing preferences. Changes save automatically; no extra confirmation needed for routine edits.

Privacy Policy FAQ

We ask for a mobile number, a display name and your chosen payment method — bKash, Nagad or Rocket account details. Session logs record device type and login time to spot unusual activity. No national ID upload unless withdrawal verification requires it.

No. Wallet credentials stay encrypted in our system. Payment processors see only the transaction amount and your account reference when they clear a deposit or withdrawal; they do not receive your login PIN or full wallet history.

Yes. Contact support via live chat or email, confirm your registered mobile number, and we will send a summary of stored information — registration details, transaction history, session logs and any documents you uploaded for verification.

Transaction records are archived for the period required by financial regulation in eligible regions, usually five years, then personal identifiers are purged. Request expedited deletion by emailing support with proof of account ownership and your reason for the request.

We use a session cookie to keep you logged in and a preference cookie for language and theme. You can block cookies in your browser settings, but you will be logged out after each page and settings will not persist.

We close your account immediately and anonymize most personal fields. Transaction records required by law remain archived until the compliance period expires, then they are deleted. Contact support to start the process and confirm which data can be removed right away.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.